Utility Billing FAQ

We bill quarterly and yearly depending on several items. Quarterly billing occurs in January, April, July & October. Yearly billing occurs in October. See below to determine the frequency of your bill:

• Quarterly billing applies to those who have a water meter, have a business account, or has city sewer.
• Yearly billing applies to those properties that have a residential septic system or owns vacant land.

If you are moving in or out of the City of Wyoming, please notify us at 651-462-0575 or by email at least 1 week in advance so that we may update our records and schedule a final water meter reading (if applicable). We'll need the following information to make it a smooth transition:

1. Property Address
2. Move In/Out Date
3. Forwarding Address
4. If possible, the name of who is moving in/out

If the final balance is not paid within two weeks after the closing, the City of Wyoming will generate a final utility bill.  

Water - Meter Charge - This is a fixed charge that is charged according to meter size and provides general support* for the City's water system

Water Usage - This is a variable charge that pays for the cost of providing your home with water

Sewer - Base Charge - This is a fixed charge and provides general support* for the City's sewer system

Sewer Usage - This is a variable charge that pays for transporting and treating the sanitary sewer flow - See "How is my sewer determined?" for further details

Surface Water Mgmt - This is a fixed charge that pays for the City's stormwater system and annual maintenance costs - See "What is the surface water management fee charge?" for further details

State Surcharge - This fixed charge is required by Minnesota law, which requires the MN Department of Health to collect $9.72 annually ($2.43/quarter) from every service connection as a safe drinking water fee

 

*General Support includes:

• Infrastructure renewal, engineering and construction
• Production operations and maintenance (O&M)
• Debt service
• City services
• Distribution O&M and metering
• Administration and business services

Go here and in the search box, enter your 4-digit account number. Click “Search” or hit Enter. Your account will appear (if not, double check your account number). Click on your account and your utility information will appear.

To make a payment, click on “Pay Now”, click “Make Payment” and you’ll be directed over to our new payment system. From here you can make a one time payment or you may register/log-in to your payment account for several features including autopay, paperless billing, pay by text and more. 

There are several ways to pay your bill.

1. Credit/Debit Card
• The fee per transaction is 2.95% or $2.95, whichever is greater
• This qualifies for autopay, go here to set up your online account
• To Submit Payment
• Online
• To make an automated payment - Call 855-786-4099 (There is an extra processing fee per transaction when using this method - 2.95% + $.95 or $3.90, whichever is greater)
• Call 651-462-0575
• At City Hall - 26885 Forest Blvd - Monday-Friday 8:00 am - 4:30 pm
2. Checking/Savings Account
• $1.50 flat transaction fee
• This qualifies for autopay, go here to set up your online account
• To Submit Payment
• Online
• To make an automated payment - Call 855-786-4099 (There is an extra processing fee per transaction when using this method - $2.45 flat fee)
• Call 651-462-0575
• At City Hall - 26885 Forest Blvd - Monday-Friday 8:00 am - 4:30 pm
3. Check
• Make checks payable to City Of Wyoming
• A $35.00 NSF fee will be charged on every dishonored or returned check
• To Submit Payment
• Mail to City of Wyoming, Attn: Utility Billing, PO Box 188, Wyoming, MN 55092
• Drop off at City Hall - 26885 Forest Blvd - Monday-Friday 8:00 am - 4:30 pm
• Drop in drop box on the front door of City Hall - 26885 Forest Blvd
4. Cash

• To Submit Payment
• Mail to City of Wyoming, Attn: Utility Billing, PO Box 188, Wyoming, MN 55092
• Drop off at City Hall - 26885 Forest Blvd - Monday-Friday 8:00 am - 4:30 pm
• Drop in drop box on the front door of City Hall - 26885 Forest Blvd

Yes, there are fees associated with debit/credit card and checking/savings account payments. This fee is a non-refundable transaction fee and is charged at the time you submit your payment. The fees are as follows:

1. Credit/Debit Card - The fee per transaction is 2.95% or $2.95, whichever is greater
2. Checking/Savings Account - The fee per transaction is $1.50
3. Making a payment through our automated phone system - Add an additional $.95 to the fees above

For those that currently make utility payments online through your bank or credit union, please update your online payments to the following:

1. Your account number is located on your current bill (4 digits)
2. Our mailing address is City Of Wyoming, PO Box 188, Wyoming, MN 55092

Go here and search for your account using your 4-digit account number. Click on your account. Click on “Pay Now”, click “Make Payment” and you’ll be directed to our payment system. Once you’ve reached “Your Invoice”, you have two options:

1. Registering before you make a payment
2. Registering after you make a payment

To sign up for paperless billing, view the walkthrough here.

Yes! You may sign up for autopay through our payment system using a debit/credit card or checking/savings account. To learn how to set this up, go here.

To sign up for pay by text, view the walkthrough here.

To view your billing and usage history, go here. Enter your 4-digit account number in the search bar. Click "Search" or hit Enter. Your account should pop up (if not, double check your account number). Click on your account and your account information will appear.

Yes, anything you've paid online (July 2021 & Older) you will still be able to view. To view a history of your payments, go here. Please note that you will not be able to make a payment from there, you will now have to go to our new payment site.

Our customers are given approximately 30 days to pay their bills. After that, a late penalty of 5% will be assessed to the current utility bill. 

If you have a balance on your account of $25.00 or more by October 1, your account will be flagged as delinquent. When accounts become delinquent, they will be certified to Chisago County to be collected with your property taxes as a special assessment. You do have the opportunity to pay this off by November 15 each year to avoid this balance going onto your property taxes and avoiding a $15.00 administrative certification fee. If at all possible, please make regular payments as you are able to avoid these additional notices and fees.

If you are experiencing an economic hardship and need financial help to pay your utility bill, please reach out to Lakes & Pines Community Action Council for aid.

Fluoride and chlorine are added to the water in Wyoming according to state regulations. Polyphosphate is also added to control the iron content. No other treatment of city water is performed. Water samples are taken daily to ensure that drinking water quality standards are maintained. Wyoming's drinking water is certified safe! The results of the 2021 Drinking Water Report can be found here.

Residential - Your sewer charge is based on your quarter 1 water usage (Quarter 1 occurs from January-March) for the rest of the year. If your current water usage in quarters 2-4 is lower than your quarter 1 usage, your sewer usage will decrease to the lower amount for that quarter only. Sewer usage will never exceed actual water usage. For further details, see resolution 14-06-46.

Here's an example:

Quarter	Water Usage	Sewer Usage
1	15,000 gallons	15,000 gallons
2	20,000 gallons	15,000 gallons
3	25,000 gallons	15,000 gallons
4	10,000 gallons	10,000 gallons

 

Commercial - Commercial properties are billed based on actual water usage each quarter. See resolution 14-06-46.

For questions on what the surface water charge is, go here.

We do not provide discounts or waive usage for filling up your pool, using your sprinkler system or for other items requiring bulk water. Please see how your sewer charge is determined above to see if your sewer usage will increase due to your bulk water usage.

The average family of 4 uses 15,000-20,000 gallons/quarter. Here is a list of reasons why you may have high water usage and a large water bill each quarter.

• Most Common! A leaky or running toilet
• The older the toilet, the more water it uses - Toilets before 1982 use 5-7 gallons/flush, toilets between 1982-1993 use 3.5 gallons/flush, and 1994+ use 1.28-1.6 gallons/flush
• To check your toilet for a leak:
• Place your ear to the toilet tank after you’ve flushed.  Continue to listen for a minute or two after the toilet has stopped filling. If the leak isn’t silent, you will be able to hear if water is still running. If you can still hear water running, it means you’ve most likely detected a leak.
• After you’ve flushed, wait a few moments and then look into the toilet bowl. If you can still see water movement filling from the tank minutes later, you’ve most definitely spotted a leak.
• If you can hear your toilet filling when no one has recently used it, it probably means you have a broken fill valve. This is known as the famous “Ghost Fill”.
• Leaky faucets and valves
• A faucet drip can waste 20 or more gallons/day
• Running the water to avoid freezing pipes
• Seasonal water consumption - includes watering lawn, trees, gardens, flowers, etc., filling up or topping off a pool, water activities, leaving the hose on and unattended
• Hosting visitors/guests, kids home for summer/school holidays
• Water cooled air conditioners
• A broken water pipe
• Water softeners with high recharge rates
• On your water softener, check for any overflow or leaks and also be sure to check its settings to see how many times a week it's regenerating and whether it's running efficiently. You can test this out by putting the water softener on bypass and seeing if your water meter stops running. Also, make sure your water softener settings are adjusted to the hardness of the water and the number of people living in the home.
• Furnace humidifier set too high
• Your furnace's drain line could get backed up, filters can get clogged, in turn blocking the drain opening and creating a leak. Also, check the solenoid valve (the valve that allows water to enter the humidifier).
• Old or leaky hot water heater
• Look around the base of the hot water heater for any signs of leaks
• The average lifespan of a hot water heater is around 8 years
• Leaky washing machine
• Check behind and underneath the washer to make sure no water is escaping
• High efficiency washers use 50% or even less water than older models
• Leaky dishwasher
• Look for wet, warped, or discolored stains on your floors, walls and cabinets
• Despite the occasional leak, a dishwasher is more efficient than washing by hand
• Outdoor leaks
• Check whether your sprinkler system is malfunctioning or if garden hoses are leaking or have burst
• Look and feel for areas on your property that are always wet, even without rain
• Look at your driveway, curb or street for evidence of water flow
• Depending on the size of the leak, you may be looking for a stream of water, a puddle that never dries up, or just a dark spot
• Service line leaks - Between your water meter and your home, check for wet spots in your yard
• Underground Leaks - Silent Leaks
• Leaks that are difficult to detect on your own and found through a very high water bill
• We recommend tracking your water bill each quarter to catch this as early as possible
• Lifestyle - You may use more water compared to the average household
• You take more showers or baths
• You take longer showers or baths
• You do more loads of laundry
• You do more dishwasher loads
• Your family includes a teenager, a toddler or a baby
• If you still have concerns about your high water usage, contact us at 651-462-0575 or by email and we will walk you through your usage and provide some guidance.

If you live in an area that does not have water or sewer service and you would like to have this service, contact us at 651-462-0575 for information on petitioning for service

Don't hesitate to contact us at City Hall with any additional questions or concerns you may have regarding your utility bill. You may reach out to us at 651-462-0575, by email or stop in during our business hours (Monday-Friday, 8:00 am - 4:30 pm).

To report a leaking water meter or other maintenance issues, contact Public Works at 651-462-0580.